PROCESS KETAMINE STUDIO PRIVACY POLICY (“PKS”)

This Privacy Policy applies to ProcessKetamineStudio.com, which is owned and operated by Process Ketamine Studio, LLC (“PKS”). PKS also operates IVKetamineSupport.com (“IVKS”), training programs hosted on Thinkific, live educational presentations, webinars, consultations, downloadable resources, and related educational services. While individual services may contain supplemental disclosures, they generally reflect the privacy practices described in this Privacy Policy.

Process Ketamine Studio values your privacy and the security of your information. We appreciate your visit to ProcessKetamineStudio.com, IVKetamineSupport.com, and our related educational platforms and services (collectively, the “Services”). We are committed to handling your information responsibly and maintaining reasonable safeguards to protect the information you choose to share with us.

PKS and IVKS are educational and informational platforms. We are not healthcare providers, covered entities, healthcare clearinghouses, or Business Associates under the Health Insurance Portability and Accountability Act (“HIPAA”). Information collected through our Services is treated as consumer, customer, member, attendee, purchaser, or user information, rather than Protected Health Information (“PHI”).

Introduction

This Privacy Policy (“Privacy Policy”) describes how Process Ketamine Studio, LLC (“PKS,” “we,” “us,” or “our”) collects, uses, stores, and discloses information about you through ProcessKetamineStudio.com, IVKetamineSupport.com (“IVKS”), our training programs hosted on Thinkific, live educational presentations, webinars, consultations, downloadable resources, and related services (collectively, the “Services”).

This Privacy Policy applies to information collected:

• Through our websites and Services;

• Through email, text messages, webinars, consultations, presentations, and other electronic communications between you and PKS;

• When you register for, purchase, access, or participate in training programs, memberships, educational presentations, webinars, consultations, or other Services;

• When you interact with our advertising, marketing, social media pages, applications, or content on third-party websites and services that link to this Privacy Policy.

This Privacy Policy does not apply to information collected offline, through websites not operated by PKS, or through third-party websites, services, platforms, applications, providers, or organizations that maintain their own privacy policies.

PKS and IVKS are educational and informational platforms. We are not healthcare providers, covered entities, healthcare clearinghouses, or Business Associates under the Health Insurance Portability and Accountability Act (“HIPAA”). Information collected through the Services is handled as consumer, customer, member, attendee, purchaser, or user information and is not treated as Protected Health Information (“PHI”).

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how it will be handled. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

We may revise this Privacy Policy from time to time. Any changes will become effective upon posting the revised Privacy Policy. Your continued use of the Services after any modifications constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically for updates.

Information We Collect About You

We collect information that you voluntarily provide to us, information that is automatically collected when you use the Services, and information received from third-party service providers that help us operate the Services.

Information we may collect includes:

• Name

• Mailing address

• Telephone number

• Email address

• Billing information

• Payment-related information

• Account registration information

• Membership information

• Clinic or organization name

• Professional credentials or licensing information voluntarily provided by you

• Information submitted through contact forms, webinar registrations, presentation registrations, consultations, surveys, questionnaires, or customer support requests

• Information submitted as part of educational presentations, including photographs, logos, videos, testimonials, slides, documents, or other materials voluntarily provided to PKS

We may also automatically collect certain information when you use the Services, including:

• IP address

• Browser type

• Device information

• Operating system information

• Referring websites

• Website usage activity

• Cookies and similar technologies

• Analytics data

• General geographic location information derived from your device or IP address

For users who enroll in training programs hosted on Thinkific or other learning management systems, we may collect additional information, including:

• Enrollment history

• Course progress

• Lesson completion data

• Quiz and assessment results

• Certificates of completion

• User engagement data

• Training participation history

For users who register for or participate in webinars, consultations, educational presentations, or virtual events, we may collect:

• Registration information

• Attendance information

• Scheduling information

• Communications related to the event

• Questions, comments, or feedback voluntarily submitted during the event

For purposes of this Privacy Policy, all information described above may be referred to collectively as “Personal Information.”

Educational Presentations, Webinars, and Consultations

PKS and IVKS may offer live educational presentations, webinars, consultations, workshops, virtual speaking engagements, training programs, and other educational services (collectively, "Presentation Services").

When you register for, purchase, schedule, attend, or participate in Presentation Services, we may collect information including your name, email address, phone number, clinic or organization name, professional information, registration details, scheduling information, attendance records, communications related to the event, and any information you voluntarily provide during registration, participation, or follow-up communications.

Participants may voluntarily submit questions, comments, feedback, survey responses, testimonials, presentation materials, clinic information, logos, photographs, videos, slides, or other content in connection with Presentation Services. Such information may be collected, reviewed, stored, displayed, or used for the purpose for which it was submitted.

Presentation Services may be conducted through third-party platforms such as Zoom, Thinkific, or other service providers. Information submitted through or collected by those platforms may also be subject to the privacy policies and terms of those providers.

Unless otherwise disclosed, Presentation Services are generally not recorded. If a Presentation Service is recorded, participants may be notified before or during the event. By participating in a recorded event after such notice is provided, you consent to the recording and use of the recording for the disclosed purpose.

Participants should not submit Protected Health Information ("PHI"), confidential patient information, or other sensitive health-related information during webinars, consultations, presentations, or other educational services. PKS and IVKS are educational platforms and are not healthcare providers, covered entities, or Business Associates under HIPAA.

Submitted Content and Presentation Materials

If you voluntarily submit photographs, logos, videos, testimonials, presentation slides, documents, graphics, clinic information, marketing materials, or other content to PKS or IVKS for use in a webinar, educational presentation, consultation, training program, clinic spotlight, or related service, we may collect, review, store, display, and use such materials for the purpose for which they were submitted.

By submitting materials to PKS or IVKS, you represent and warrant that you have the authority and necessary rights to provide such materials and to permit their use in connection with the requested Service.

PKS and IVKS may use submitted materials solely for the purpose of preparing, delivering, or supporting the educational service, presentation, webinar, consultation, training program, or related activity for which the materials were provided, unless otherwise agreed in writing.

PKS and IVKS reserve the right to decline, remove, edit, or refuse submitted materials that are incomplete, unlawful, misleading, infringing, inappropriate, or otherwise inconsistent with the intended purpose of the Service.

Participants, clinics, and organizations should not submit Protected Health Information ("PHI"), confidential patient information, or other information that they are not authorized to disclose. PKS and IVKS are not responsible for materials voluntarily submitted by users, clinics, attendees, or third parties.

Site Analytics

This website collects personal data to power our site analytics, including:

Information about your browser, network, and deviceWeb pages you visited prior to coming to this websiteYour IP address

This information may also include details about your use of this website, including:

ClicksInternal linksPages visitedScrollingSearchesTimestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

How We Use Your Information

We employ the information you provide to us for the following purposes:

Provide the Site to youFurnish information you request from usEnforce our rights arising from contracts or otherwiseNotify you about changes to the Site or our servicesProvide notices about your account

Other information, both actively and passively collected, is used to:

Provide the Site and its contents to youDeliver content, products, or services requested from usEstablish and service your accountManage your transactions and coordinate your servicesAdminister promotions and user surveysContact you when necessaryFulfill any other purpose for which you provide the informationPerform any function required with your consent

We may use your Personal Information to contact you with updates, offers, promotions, and other personalized and non-personalized messages. Cookies may also be utilized to deliver relevant advertising or other communications or services.

Disclosure of Your Information

We do not sell your Personal Information. We may disclose Personal Information only as described in this Privacy Policy or as otherwise permitted or required by law.

Your Personal Information may be disclosed to certain third parties, including:

• Our parent companies, subsidiaries, affiliates, successors, or assigns;

• Third-party service providers, contractors, subcontractors, consultants, vendors, and partners that assist us in operating the Services, processing payments, hosting websites, delivering educational content, providing customer support, conducting analytics, managing marketing campaigns, or otherwise supporting our business operations;

• Thinkific, our learning management and course hosting provider;

• Squarespace, our website hosting and marketing platform provider;

• Stripe, PayPal, or other payment processors used to facilitate purchases, registrations, subscriptions, training programs, webinars, consultations, presentations, and related transactions;

• Zoom or other virtual meeting platforms used to conduct webinars, educational presentations, consultations, workshops, or virtual events;

• Social media platforms and advertising partners, including but not limited to Facebook, Instagram, YouTube, LinkedIn, X (formerly Twitter), TikTok, and similar platforms, for purposes of advertising, audience development, analytics, and marketing activities;

• Professional advisors, accountants, attorneys, auditors, insurers, or consultants assisting with our business operations;

• Any entity involved in a merger, acquisition, financing transaction, reorganization, restructuring, dissolution, sale, transfer, or other corporate transaction involving some or all of PKS's assets or operations.

Additionally, we may disclose Personal Information:

• With your consent;

• To fulfill the purpose for which you provided the information;

• To provide, maintain, administer, and improve the Services;

• To process purchases, memberships, registrations, subscriptions, consultations, webinars, presentations, and related transactions;

• To comply with applicable laws, regulations, court orders, subpoenas, governmental requests, or legal processes;

• To enforce our Terms of Service, Privacy Policy, contracts, and other agreements;

• To establish, exercise, or defend legal claims;

• To investigate suspected fraud, unauthorized activity, security incidents, or violations of our policies;

• To protect the rights, property, safety, security, or operations of PKS, IVKS, our users, customers, contractors, service providers, or others;

• For any other purpose disclosed at the time information is collected.

Notwithstanding the foregoing, we may disclose aggregated, anonymized, de-identified, or statistical information that does not reasonably identify any individual without restriction.

Communications and Electronic Communications

When you communicate with PKS or IVKS through email, contact forms, webinars, consultations, educational presentations, customer support requests, or other electronic methods, you understand that electronic communications may not always be secure.

Although we take reasonable measures to protect information transmitted through our Services, no method of electronic communication, transmission, or storage can be guaranteed to be completely secure. Communications transmitted over the internet, email, mobile devices, or third-party platforms may be subject to interception, unauthorized access, technical failures, or security vulnerabilities beyond our control.

By using the Services, you acknowledge these risks and agree that PKS and IVKS shall not be responsible for unauthorized interception, access, disclosure, alteration, or loss of information resulting from circumstances beyond our reasonable control.

Cookie Policy

Like many companies, we use "cookies" to enhance your online experience and help you better navigate the Website. A "cookie" is a small piece of information sent by “PKS”'s web-based applications, stored by your web browser on your computer's hard drive. A “web beacon” is an electronic file placed within a website that monitors usage. Cookies do not contain identifiable information and cannot profile your system or collect information from your hard drive. While most Internet browsers automatically accept cookies, you can set your browser to refuse them or to alert you when they are being sent. Our website platform uses cookies as used by Squarespace. For more information, please review Squarespace's Cookie Policy.

Marketing Emails

We may send marketing emails to individuals who create accounts, register for events, purchase memberships, training programs, webinars, consultations, educational presentations, or other Services. You may unsubscribe at any time by clicking the unsubscribe link contained in the email.We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Subscriptions & Purchases

When you purchase a membership, training program, webinar, consultation, educational presentation, or other Service, we may collect personal information necessary to process your transaction and provide the requested Service. We may collect information such as your:

• Billing address

• Details relating to your purchase, subscription, registration, or transaction

• Email address

• Name

• Phone number

We share this information with Squarespace, our website hosting provider, so that it can provide website, membership, and related services to us.

Our payment processor(s), including Stripe and PayPal, may also collect payment information from you. Please review their respective privacy policies for additional information regarding their data practices.

As you go through checkout, this site may auto-complete your billing address by sharing information you enter with the Google Places API and returning suggested addresses to improve your checkout experience.

Order or Account Emails

We may email you with messages about your order, registration, account activity, or Services. For example, we may email you to tell you that:

• You have created a customer account

• Your customer account password has been reset or updated

• You have purchased a membership, training program, webinar, consultation, educational presentation, or other Service

• Your registration has been confirmed

• We need to provide important information regarding your account, purchase, registration, scheduling, or Services

These messages are transactional or service-related communications and are necessary to provide the Services you have requested. It is not possible to unsubscribe from these communications while maintaining an active account, registration, purchase, or Service relationship with us.

We share your contact information with Squarespace, our website hosting provider, and other service providers as necessary so they can send these communications on our behalf.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

Information about your browser, network, or deviceInformation about this site and the page you’re viewing on itYour IP address

Your Rights Regarding Your Personal Information

Accessing and Changing Your Personal Information

You have the right to request that “PKS” amend or delete the Personal Information collected from your use of the Website if you believe it is incorrect or incomplete. You may request an amendment or deletion for as long as the Personal Information is retained by “PKS”. To submit your request, write to “PKS”, providing a reason to support the requested amendment. “PKS” may, under certain circumstances, deny your request and will send you a written notice of denial.

Withdrawal of Consent

Subject to applicable law, you may withdraw your consent to the use and disclosure of Personal Information as outlined in this Privacy Policy. To withdraw your consent, submit your request in writing to “PKS.” Withdrawing consent does not invalidate consent to any collection, use, or disclosure of Personal Information to which you consented before withdrawal. If you withdraw consent, or refuse further consent, “PKS’s”’s ability to offer services to you may be limited.

Notice to California Residents/Your California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information by “PKS” to third parties for the third parties' direct marketing purposes. These requests only cover information for the immediately prior calendar year. To make such a request, please send an email to info@processketaminestudio.com. If you are a California resident, the California Consumer Privacy Act (the "CCPA") gives you additional rights about the collection, processing, and storage of your personal data, which we will explain below.

Information Collected

We will not collect additional categories of personal information or use Personal Information collected for additional purposes without providing you with notice.

Information Disclosed for Business Purposes

We may disclose your contact information and financial information with our Service Providers to help us provide the Services. Please note that we do not sell any of your Personal Information to third parties.

Your Rights under CCPA

Additionally, you have the following rights under the CCPA and you may exercise these rights no more than twice in any twelve (12) month period by following the instructions below. To exercise more than one right at a time, please submit each request individually. If you submit multiple requests, we cannot guarantee the order in which your requests will be processed:

Right to Know: You have the right to know what categories of Personal Information we collected in the preceding twelve (12) months, including the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business or commercial purposes for which such Personal Information was collected and shared. You also have the right to know the categories of Personal Information disclosed for business purposes, and the categories of third parties with whom we shared your Personal Information in the preceding twelve (12) months.

• To exercise your right to know, please email us at info@processketaminestudio.com and follow these instructions:

• Write to us from the email address or mailing address that is affiliated with your account and include "Right to Know Under CCPA" in the subject of the email or written request.

• Include sufficient Personal Information for us to verify the identity affiliated with your account. For example, provide your full name, phone number, address, email, and account number if applicable. We may request additional information to complete the verification process if we are unable to verify your identity initially.

• If you would like to know the categories of sources from which we collected your Personal Information, write "I am writing to request the categories of sources from which my personal information was collected" in your request.

• If you would like to know the specific Personal Information that we have collected about you, write "I am writing to request the specific personal information we have collected about you" in your request.

• If you would like to know the business or commercial purposes for which we collected or shared your Personal Information, write "I am writing to request the business or commercial purposes for which my personal information was collected" in your request.

• If you would like to know the categories of Personal Information collected about you, write "I am writing to request the categories of personal information that was collected" in your request.

• If you would like to know the categories of third parties with whom we shared your Personal Information in the preceding 12 months, write "I am writing to request the categories of third parties with whom you shared my personal information" in your request.

Right to Access: You have the right to receive the Personal Information that you gave us. The information that we will provide to you will be masked, meaning that portions of it will be omitted so that it can't be used fraudulently. For example, your telephone number may display as (123) - XXXXXX67.

• To exercise your right to access, email us at info@processketaminestudio.com and follow these instructions:

• Write to us from the email address or mailing address that is affiliated with your account and include "Right to Access Personal Information Under CCPA" in the subject of the email or written request.

• Include sufficient Personal Information in your request for us to verify the identity affiliated with your account. For example, provide your full name, address, email, phone number, and account number if applicable. We may request additional information to complete the verification process if we are unable to verify your identity initially.

• In the body of your request, please write "I would like access to all of the information that I have given to you over the past 12 months."

Deletion: You can request to have your Personal Information deleted, and we will ask our Service Providers to do the same. Please note that if we delete your Personal Information, many of our Services will not work the same. For example, you will not have an account (since any prior saved data will be deleted).

To exercise your right to deletion, email us at info@processketaminestudio.com and follow these instructions:

• Write to us from the email address or mailing address that is affiliated with your account and include "Right to Deletion Under CCPA" in the subject of the email or written request.

• Include sufficient Personal Information for us to verify the identity affiliated with your account. For example, provide your full name, address, email address, phone number, and account number if applicable. We may request additional information to complete the verification process if we are unable to verify your identity initially.

• In the body of your request, please write: "I am requesting deletion of my personal information under the California Consumer Privacy Act."

Please note that we may retain certain information as permitted or required by applicable law, including information necessary to comply with legal obligations, resolve disputes, enforce agreements, complete transactions, detect security incidents, protect against fraudulent or illegal activity, or maintain business records.

Right to Non-Discrimination: We will not discriminate against you for exercising any rights available to you under the CCPA. Unless permitted by law, we will not deny you goods or services, charge different prices or rates, provide a different level or quality of services, or suggest that you may receive different pricing or service levels because you exercised your rights under the CCPA.

How We Keep Your Data Secure

Process Ketamine Studio endeavors to employ industry-standard data collection, storage, and processing practices along with security measures to guard against unauthorized access, accidental loss, or disclosure of your information. These safeguards may vary based on the sensitivity of the information that we collect and store.

However, it is important to note that no security method or combination of methods is foolproof. Although we and our third-party service providers strive to implement the best practices, we cannot warrant or guarantee the absolute security of any Personal Information that may be transmitted to or from our Site. Consequently, any transmission of Personal Information is at your own risk. We are not liable for the circumvention of any privacy settings or security measures contained on the Site or your computer or mobile device.

Links to Other Sites

Our Site may contain links to third-party websites, services, or other resources not operated by us. Any information you provide to these parties is not subject to the terms of this Privacy Policy. Prior to providing any of your Personal Information to these sites, please review their privacy policies.

Children Under the Age of 18

This Site is not intended for individuals under the age of 18 (collectively, “Minors”). Minors are not authorized to use this Site or provide any information through the Site. We do not solicit or knowingly collect information from Minors. If we become aware of any such information being collected, we will promptly take action to delete it. If you discover that we have collected Personal Information from a Minor, please contact us at info@processketaminestudio.com.

Opt-Out and Unsubscribe

If you wish to opt-out of receiving any or all communications from us, you can do so by emailing info@processketaminestudio.com. However, if communication is necessary for an active order or other essential information, we will specify this in our reply.

Do Not Track 

Certain web browsers might be set up to transmit "Do Not Track" signals to the online services you access. At present, we do not acknowledge or act upon "Do Not Track" or comparable signals. For additional information on "Do Not Track," you can explore http://www.allaboutdnt.com.

Changes to This Privacy Policy

We reserve the right to amend this privacy policy at any time. Your continued use of the Site will indicate your acceptance of any changes or revisions to the Privacy Policy. It is advisable to review this Privacy Policy periodically for any modifications.

Contacting Us

If you seek additional information about our privacy practices, have questions, or would like to make a request, you can contact us at info@processketaminestudio.com.